Our bad weather policy is as follows:
Weather Conditions will be taken into consideration at 3:00 pm daily for the area of the city of St Albert. We will do our best to notify the ticket holders as quickly as possible if we need to close due to bad weather. For the safety of our staff and guests, Borealis Lights will be cancelled when the temperature goes below 30 degrees Celsius, or in the event of an extreme Environment Canada Winter Weather Alert. Cancellations Policy will be in effect only for the specific dates of below 30 degree temperature or when Environment Canada Weather warnings are in effect.
There are no cash refunds. Tickets can be moved to another day where space is available. In the event a date cannot be accommodate (ie all future dates and times have been sold out) a credit will be issued for the following year or a refund may be provided at the discretion of Borealis lights management.
Notifications: If a decision is made to cancel the event for a specific date Borealis Lights will email all ticket holders, providing as much advance notice as possible. Notice will also be posted on the Borealis lights website and on their social media pages.
Please see our full weather policy for details.